A cross-platform telehealth mobile app that facilitated 50,000+ consultations in its first year, connecting rural patients with specialists through HD video, e-prescriptions, and integrated health records.
The Challenge
Rural patients were traveling an average of 3 hours round-trip for specialist consultations, leading to delayed diagnoses and poor follow-up compliance. Existing telehealth solutions were web-based and required high-speed internet unavailable in many rural areas. There was no integration between consultation records and local provider systems, creating fragmented care. Provider adoption of telehealth was low due to complicated interfaces and poor video quality on previous platforms.
- Rural patients traveled 3+ hours on average for specialist consultations, leading to missed appointments
- Existing web-based solutions required broadband unavailable in 40% of target service areas
- No integration with local pharmacy systems for prescription fulfillment
- Previous telehealth platform had a 45% provider abandonment rate due to poor usability
- Fragmented medical records between telehealth and in-person care creating continuity gaps
Our Solution
Advenno built a native cross-platform mobile app with adaptive video streaming that works on 3G connections, AI-powered symptom triage for pre-consultation assessment, integrated e-prescribing with local pharmacy networks, secure health record management, and an intuitive provider interface designed for quick adoption.
- Adaptive video streaming technology maintaining quality on connections as slow as 3G/500kbps
- AI symptom triage chatbot that assesses urgency and routes patients to appropriate specialists
- E-prescribing integrated with 12,000+ pharmacies for seamless prescription fulfillment
- Unified health record that syncs with major EHR systems via HL7 FHIR standards
- Provider-optimized interface with one-tap consultation start, smart scheduling, and quick-note templates
Our Approach
Rural Healthcare Needs Assessment
Visited 8 rural communities and interviewed 200+ patients, 40 local physicians, and 15 pharmacies to understand the specific barriers to healthcare access and design around real constraints.
Low-Bandwidth Video Engineering
Developed adaptive bitrate video streaming with dynamic resolution adjustment, efficient codec selection, and connection quality monitoring to maintain usable video quality on 3G networks.
Clinical Workflow Integration
Built HL7 FHIR integrations with major EHR systems and pharmacy networks, ensuring consultation records and prescriptions flow seamlessly between telehealth and local care providers.
AI Triage Development
Trained the symptom triage model on 500,000+ anonymized clinical encounters to accurately assess urgency and route patients to the correct specialty, reducing unnecessary ER visits.
Provider Recruitment & Launch
Onboarded 350 providers across 22 specialties, conducted usability testing with each group, and launched with a targeted marketing campaign in 5 underserved regions.
The Results
PocketDoc facilitated over 50,000 consultations in its first year, with a 4.8-star app rating from patients and 92% provider satisfaction. The AI triage system accurately routed 94% of patients to the correct specialty on the first attempt. Patient travel time was eliminated for 78% of consultations, and follow-up compliance improved by 65% because patients could consult from home. The app maintained functional video quality for 97% of sessions, even in areas with limited connectivity.
Technologies Used
I have patients who used to drive 4 hours to see me. Now they tap their phone and we're face-to-face in seconds. This app isn't just convenient — it's saving lives by catching things early that would have been missed.