Privacy Policy

How Advenno handles personal data for website visitors, inquiries, and service-related communication.

Last updated: May 18, 2026

This privacy policy explains how Advenno handles personal data when you visit our website, request a consultation, send us a project brief, or otherwise communicate with our software agency. It is written to explain what information we collect, why we use it, when it may be shared, and how you can contact us about privacy questions.

1. Scope of This Policy

This notice applies to information connected to visits to our website, contact and consultation requests, sales conversations, project discussions, and service-related communication. Some client engagements may also be governed by separate contracts, statements of work, data-processing terms, or confidentiality clauses. For the general rules that govern use of the site and services, see our Terms of Service. If you need to contact us about privacy matters, you can also use our contact page.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal data that you choose to send to us, including:

  • name, email address, phone number, company name, or role;
  • project requirements, workflow details, files, or other context you include in forms, emails, or calls;
  • billing, contracting, or account-related information needed if we move forward with a project.

2.2 Technical and Usage Information

When you browse the site, we may collect technical information such as:

  • IP address, browser type, device type, and operating system;
  • pages viewed, timestamps, referring sources, and general navigation patterns;
  • cookie-consent choices and basic site or portal session behavior where relevant.

2.3 Cookies and Site Tools

The site uses essential cookies and similar technologies needed for basic functionality, including secure site or portal behavior where applicable. With your permission, we may also use analytics cookies to understand usage patterns and improve the site. The current site includes a cookie-consent mechanism and may load Google Analytics when analytics cookies are accepted.

3. Why We Use Personal Data

We use personal data to:

  • respond to inquiries, consultations, and project requests;
  • prepare proposals, statements of work, or delivery plans when you ask us to scope work;
  • deliver services, support active engagements, and manage project communication;
  • maintain site security, troubleshoot issues, and understand how the website is being used;
  • meet legal, accounting, contractual, or compliance-related obligations.

Depending on the situation, we may process personal data because you asked us to take steps before entering into an agreement, because we need the data to perform an agreement, because we have legal obligations, or because we have legitimate interests in operating, securing, and improving our website and services.

4. Sharing and Third Parties

We may share personal data only where it is reasonably necessary for operating the site, communicating with you, or delivering work. Depending on the context, this can include:

  • hosting, infrastructure, analytics, email, or communication providers;
  • professional advisers, payment or finance support, or service providers that help us run the business;
  • project-related tools, environments, or providers used to deliver client work;
  • legal or regulatory authorities when disclosure is required by law or needed to protect rights, safety, or the integrity of our services.

Third-party websites, software, and platforms have their own policies and practices. If a project relies on client-selected or third-party tools, additional handling terms may be governed by those providers or by the relevant project agreement.

5. Retention and Security

We keep personal data only for as long as reasonably needed to respond to inquiries, deliver services, maintain records, protect the site, and satisfy legal, tax, accounting, or contractual obligations. The retention period depends on the type of inquiry, whether it led to a project, the systems involved, and any legal or contractual requirement that applies.

We use reasonable technical and organizational measures to reduce the risk of unauthorized access, misuse, loss, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

6. Your Choices and Rights

Depending on your location and the laws that apply, you may have the right to:

  • ask what personal data we hold about you.
  • request correction of inaccurate or incomplete information.
  • request deletion where there is no longer a valid reason for us to keep the data.
  • object to or restrict certain types of processing where the law gives you that option.
  • withdraw consent where consent is the basis for the processing.

If you want to make a privacy request, email hello@advenno.com or use the contact page. We will review requests and respond in line with the laws and obligations that apply to the request. If you believe your concern has not been addressed, you may also have the right to complain to the relevant data protection or consumer-protection authority in your jurisdiction.

7. Children's Privacy

Advenno's website and services are aimed at businesses and professional users. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through the site, contact us and we will review the situation and take appropriate action.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our site, services, tooling, or legal obligations. When we make a material update, we will revise the date shown on this page. Because privacy information should match real practices, we encourage you to review this page if you are sharing new information with us or returning after a period of time.

9. Contact Us

If you have questions about this policy or how Advenno handles personal data, contact us here:

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